Cookie Policy
Last updated: March 28, 2026
This Cookie Policy explains how CCGO (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our platform at ccgo.ai. This policy should be read in conjunction with our Privacy Policy.
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website operators. Cookies can be “persistent” (remaining on your device until they expire or you delete them) or “session” cookies (deleted when you close your browser).
In addition to cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage to collect and store information.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are strictly necessary for the operation of our platform. They enable core functionality such as:
- User authentication and session management (keeping you logged in securely).
- Security features such as CSRF protection and fraud detection.
- Load balancing and server routing to ensure platform performance.
- Remembering your cookie consent preferences.
These cookies cannot be disabled as they are essential for the platform to function. Without them, you would not be able to use key features such as logging in or making transactions.
2.2 Analytics Cookies
Analytics cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This data helps us improve the platform’s design, content, and functionality. Analytics cookies track:
- Pages visited, time spent on each page, and navigation paths.
- Traffic sources and referral information.
- Browser type, device type, and screen resolution.
- Aggregated user behavior patterns and feature usage statistics.
2.3 Functional Cookies
Functional cookies enable enhanced personalization and features beyond the essential operation of the platform. They allow us to:
- Remember your language preferences and regional settings.
- Store your dashboard layout and display preferences.
- Remember recently used features or card configurations.
- Provide personalized content based on your usage patterns.
If you disable functional cookies, some features of the platform may not work as intended, and your experience may be less personalized.
3. Third-Party Cookies
We may use third-party services that set their own cookies on your device. These include:
- Google Analytics: We use Google Analytics to collect anonymized usage data and understand how visitors engage with our platform. Google Analytics uses cookies to track page views, session duration, and user interactions. Google’s privacy policy can be found at https://policies.google.com/privacy.
- Payment Processors: Our payment service providers may set cookies as part of their fraud detection and security measures during payment transactions.
- Customer Support Tools: If we use third-party customer support or chat services, these providers may set cookies to facilitate communication.
We do not control third-party cookies and recommend reviewing the privacy policies of these third parties for more information about their data practices.
4. Managing Cookies
You can control and manage cookies in several ways:
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block all cookies, accept all cookies, or notify you when a cookie is set. The process varies by browser; consult your browser’s help documentation for instructions.
- Google Analytics Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
- Device Settings: On mobile devices, you can manage cookie preferences through your device’s operating system settings.
Please note that blocking or deleting certain cookies may affect the functionality of our platform and prevent you from accessing some features.
5. Consent
When you first visit our platform, you will be presented with a cookie consent banner that allows you to accept or customize your cookie preferences. Essential cookies will always be active as they are necessary for the platform to function.
For analytics and functional cookies, we rely on your consent. You may withdraw your consent at any time by adjusting your cookie preferences through the settings available on our platform or by managing cookies through your browser settings as described above.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, the services we offer, or applicable regulations. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
- Email: support@ccgo.ai
- Website: ccgo.ai